Terms of service
Last updated: September 2, 2026
Welcome to The Craft Cache Workshop! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or placing an order from our site, you agree to be bound by these Terms. If you don’t agree, kindly step away from the virtual cart (but we’ll miss you).
1. Use of Our Site
You agree to use our website for lawful purposes only. No hacking, scraping, or shady business. We reserve the right to refuse service or cancel orders at our discretion—especially if you’re acting suspicious or downright rude.
2. Products & Custom Orders
We specialize in handmade and custom items—laser-engraved gifts, shirts, and other creative treasures. Each piece is made to order, and slight variations are normal (and part of the charm).
Custom and personalized items are made just for you. Once production has begun, changes or cancellations are not allowed. Double-check your spelling—we engrave it like you typed it (typos and all).
3. Order Process
Orders are processed in the order they’re received. Turnaround times vary depending on the item and our current workload, but we do our best to keep things moving at a laser-powered pace.
You’ll receive an order confirmation email, and possibly a proof if your order requires approval. Please respond promptly to keep things on schedule.
4. Payment Terms
We accept major credit cards, PayPal, and other payment methods as listed at checkout. Full payment is due at the time of order. Applicable sales tax will be calculated at checkout based on your location.
We do not accept returns or offer refunds on custom items due to buyer error (wrong name, date, or design choice). Please be sure of your selections before submitting. No take-backs, no do-overs.
5. Shipping & Delivery
We ship using trusted carriers like USPS, UPS, and others. Tracking info will be provided once your order ships. While we strive to ensure timely delivery, we can’t control carrier delays or porch pirates.
If your package arrives damaged, please contact us within 3 business days with photos, and we’ll help make it right. Lost packages should be reported ASAP so we can assist with a claim.
International orders may be subject to customs fees or taxes—those are your responsibility (we don’t make the rules, just the cute stuff).
6. Returns & Refunds
Custom and personalized items are non-refundable and non-returnable. We mean it.
For non-custom items, you may request a return within 7 days of delivery. Items must be unused and in original condition. You are responsible for return shipping unless the item was defective.
Refunds (if applicable) will be processed upon receipt and inspection of the returned item.
7. Intellectual Property
All content, including designs, images, logos, product descriptions, and branding, is the intellectual property of The Craft Cache Workshop. No stealing, copying, or pretending our designs are your own. That includes our squirrel. He knows a good lawyer.
8. Limitation of Liability
To the fullest extent permitted by law, The Craft Cache Workshop shall not be liable for any indirect, incidental, or consequential damages. If something goes awry, our liability is limited to the amount you paid for the product. No drama, just fair.
9. Modifications
We reserve the right to update or change these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website means you accept those changes—even if you didn’t read them.
10. Contact Us
Email: c2makesit@gmail.com
Mobile Terms of Service
The Craft Cache Workshop
Last updated: Sept. 2, 2026
The The Craft Cache Workshop mobile message service (the "Service") is operated by The Craft Cache Workshop (“The Craft Cache Workshop”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to The Craft Cache Workshop’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Craft Cache Workshop through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Craft Cache Workshop. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18338589232 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Craft Cache Workshop mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18338589232 or email c2makesit@gmail.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.